§01 — Independent motor claims advisory
Senior commercial, strategy and transformation advisory for UK motor insurers.
Independent counsel on third-party indemnity cost, credit hire and credit repair strategy, litigation and legal-panel governance, supplier and commercial outcomes, and claims operating-model improvement — scoped, conflict-checked, and free of any insurer retainer.
Reducing what motor insurers pay to put someone else’s world back together.
Engagements are taken on when the practice is open to new work, and scoped accordingly.
§02 — Track record
Described in deliberately general terms to protect the confidentiality the role requires. Further detail on background and track record available on request, under NDA where appropriate. Outcomes referenced qualitatively only.
§03 — Expertise
Where the depth sits
A senior commercial, strategy and transformation capability with unusually deep credit hire, litigation and supplier-governance specialism — not a narrow single-line consultancy.
Credit hire & credit repair strategy
Protocol agreements, CHO engagement, legal-panel process versus litigious adversaries, and operating models that hold mitigation at volume.
TPI / motor claims cost strategy
End-to-end third-party cost diagnosis, lever maps and executive recommendations that keep indemnity outcomes ahead of inflation year on year.
Commercial negotiation & dispute resolution
Complex commercial negotiations, major debt and portfolio settlements, and supplier outcomes that protect the indemnity line.
Litigation strategy & legal panel governance
Litigation posture, panel effectiveness against litigious CHOs, and the interface between strategy and day-to-day legal delivery.
Supplier / protocol / outsourcing governance
Scale protocol design, supplier performance frameworks and outsourcing arrangements that survive contact with volume.
Claims transformation & operating-model design
Scoped redesign input as lead SME on defined cost-line workstreams — TPC, intervention, credit hire defence, litigation, recoveries automation.
Claims analytics / MI-led performance challenge
MI and analytics that surface where cost is moving, challenge performance, and give executives something they can act on.
Applied AI for claims workflow & analysis
Practical advisory on agentic workflows and analysis aids for claims leaders — capability framing, not ownership of an insurer AI programme.
§04 — Network
Relationships built over decades, not a cold introduction
Long-standing working relationships across every side of the third-party and credit hire market — people who take the call, not names on a list. That network sits behind every engagement, not just the advice itself. Specific firms and individuals are kept confidential, in line with those relationships.
- Senior claims, indemnity and strategy leadership across the UK’s major motor insurers
- Chief executives and managing partners of the UK’s largest credit hire organisations
- The panel law firms that litigate and defend credit hire and third-party claims at scale
- BHR, data, engineering and hire-rate evidence suppliers to the sector
- Industry-body, GTA-community and technical-committee contacts shaping how credit hire is regulated and practised
§05 — Advisory lines
Where the mandate sits
- Credit hire & credit repair strategy reviews
- Playbooks and operating reviews covering protocol posture, CHO engagement, mitigation at volume, and the legal-panel interface — including experience building non-GTA capability from scratch where the book required it.
- TPI / third-party cost diagnostics
- Where a motor book’s third-party cost sits, which levers actually move it, and a clear map for executive action — capture, duration, rate, litigation mix and supplier outcomes.
- Protocol, supplier & commercial negotiation
- Support on scale protocol agreements, supplier governance and complex commercial negotiations — including major debt and portfolio settlements — without compromising claim integrity.
- Litigation posture & legal-panel challenge
- Where litigation is adding cost without adding outcome; how panel strategy, Part 36 discipline and conduct against litigious CHOs change that.
- Operating-model & process redesign
- Scoped reviews and lead-SME input on claims cost-line redesign — TPC and priority capture, intervention, credit hire defence, litigation and recoveries — not ownership of the wider programme.
- Analytics / MI interpretation
- Reading the MI that matters, rebuilding the metrics that don’t, and turning performance challenge into decisions executives will back.
- Board & executive papers
- Indemnity, mitigation and commercial strategy written for a Risk, Audit or Exec committee — not a claims file.
- Interim strategic cover & second opinions
- Short, defined pieces of work — a benchmarking review, a strategy reset, cover through a gap, an independent second opinion — rather than an open-ended programme.
- Applied AI for claims leaders
- Practical enablement on workflow design and analysis aids — framed as advisory capability for claims and strategy teams, not as delivery of an insurer AI programme.
§06 — How this works
Advisory, by design
This is a strategic advisory practice, not a delivery vehicle. Engagements are scoped, time-bound and independent — a review, a paper, a second opinion, a defined project — rather than ownership of a programme or a team. Available directly or through retained advisory networks. No current insurer retainer; conflicts are checked and declared before any engagement is confirmed.
§07 — Get in touch
Make an enquiry
Enquiries are handled directly and in confidence.
When the practice is taking work, engagements are scoped and conflict-checked before anything proceeds.
enquiries@indemnis.co.uk